A tech-based solution for North America (mainly Toronto, Canada) offers property managers an all-in-one platform enabling them to efficiently run their cleaning and maintenance operations remotely.
The revenue model is based on a commission basis.
I was the sole Product designer working with the Progressive web application(PWA). I was responsible for improving the conversion rate and implementing new features by creating a design for Native iOS and Android platforms from scratch.
To create the user persona, I requested the operation department to provide me with information such as the ages, genders, behavioral patterns, goals, skills, and attitudes. I scheduled a meeting with a group of experts in downtown Toronto to collect more accurate data.
I mapped out user goals, problem statements, and tasks and aligned them to actionable features and entry points.
Based on the content of studies, I hypothesized it was a problem with too many CTAa (Call to action) and Bulky inconsistent UX.
After evaluating the user experience, we decided to simplify the information structure.
Creating a calendar feature for experts to check their schedules will reduce the workload on the operation department.
I decided to use the Beyond screen bounds transition. The component expands and collapses along the y-axis as it slides on and off the screen.
By implementing the calendar, we cut the number of calls to the operation department in half.
By creating a modal, we facilitate the check-in process. It allows users to stay on the same page while completing the task. Also, making the "number of experts" counter more significant helps avoid misclick.
Modal improved the user experience by allowing quick access to additional information or actions within the same context.
Adding photos from the job list screen can save experts time and streamline their workflow. Instead of navigating to the checkout screen and spending extra time adding their photos, they can easily add them from the job list screen.